When I got home today I opened a brand new packet of Chai Tea to sip on while I checked my emails. The box was kind of light, and I counted the teabags. 10! I did a double count, and then had to keep checking the box, as it clearly says 20 tea bags, 50grams.
Obviously it's a human or machine error, I'm not too upset about it. I sent off an email to Lipton and asked how they were going to rectify it.
I know it's only some tea bags, but they cost about $3.99 for a box, so I don't want to let it go that easily.
It made me think though, I don't normally count things in bags. I should do it more often just to see how many times things are screwed up.
In the past, I complained about a rock I found in some chocolate. Cadbury sent me a massive box fill of chocolates, all types. It was great! Of course I'm not the type that expected it, and I would never 'fake' something like that. But it was great all the same.
I had two bras that the hook things snapped, made by Bonds. I wrote a letter of complaint and mailed the bras back, and I got two new ones sent back to me.
It's one thing I do appreciate when being a customer, if a company DOES make good, I will of course continue to use them. It shows that they care.
So fingers crossed I atleast get my ten teabags sent to me! I would 100% be happy if they just sent me that.
20 teabags? more like 10!
February 20th, 2009 at 06:47 am
February 20th, 2009 at 03:18 pm 1235143103
I found an opened granola bar in a package once, wrote the company and got a coupon for free box. I'm sure it was machine error. It happens. It is nice when the compensate accordingly.
Good luck.
February 20th, 2009 at 03:19 pm 1235143198
February 20th, 2009 at 03:27 pm 1235143647
February 20th, 2009 at 04:25 pm 1235147125
February 20th, 2009 at 05:32 pm 1235151151
Thats gross about the rock in the chocolate. At least Cadburry tried hard to make it up to you.
February 21st, 2009 at 03:18 am 1235186298
February 21st, 2009 at 10:40 pm 1235256030
February 24th, 2009 at 07:21 am 1235460101