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McAfee Virus Software

August 31st, 2010 at 04:53 pm

Was just checking our credit card bill for the month and came across a $129.95 charge that neither of us authorised. It was for a virus protection subscription renewal for DF's computer. I called them to ask why we had been charged and it turns out DF had not unchecked the automatic renewal box when registering last time. Because only last year we discovered that one license actually protects 3 computers, we decided to let DF's expire and then use mine (which has another 126 days left), then of course only renew mine after that - at a discounted on-line rate of $89.95 (which I see you don't get if you tick the automatic renewal box!!! Sneaky!).

The customer service guy was very helpful and breezy, and refunded the amount for me. Whew! Thought I was going to have to fight for it - technically it was our fault for not reading the fine print, but no, everything was fine. I guess maybe because he could see that my subscription was still valid, so we would be returning customers no matter what. Better to have one subscription for life, than double charging and refusing to budge - then losing that customer after the next years expiry! Smart company... Smile I'm not complaining.

2 Responses to “McAfee Virus Software”

  1. creditcardfree Says:

    Thanks for your post. I went to my McAfee account and it was set up for auto renewal, so I turned it off. I actually think I did check the box not to renew automatically when I signed up. Hmm...

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